Home and Kitchens

Returns Policy

Cancellation of Order

Since 31^st October 2000, UK customers now have the right to cancel their order within a ‘cooling off period’ which lasts 7 days from the day after accepting delivery. Cancellation must be by email or letter to the address listed in Contact Page. You will receive an email confirming the address to which the item should be returned. Items must be returned to us at your own cost and risk. Goods must be received unused within 28 days and in its original packaging complete with all accessories and instruction manuals. A refund will be issued after the item has been received and inspected.

Goods returned ‘as new’ but incomplete/used will not be eligible for refund and will be returned to you at your expense.

If an order is cancelled or the delivery address amended after the item has been despatched, you will be liable for transportation costs. This charge can vary dependent upon the size and weight of the item.

Faulty on Arrival

If a product fails on first installation it is deemed ‘dead on arrival’. Please email customersupport@homeandkitchens.co.uk within 7 working days of receipt. Always refer to your instruction manual before contacting us as if the fault if proved to be user/installation error you are eligible for any costs incurred. Upon receipt of your email you will receive confirmation and collection will be arranged.

When an engineer has confirmed the fault you will be offered:

a)       A like for like replacement – delivered at our expense.

b)       A repair – the item will be returned to you at our expense, once repaired the item is no longer eligible for replacement.

c)      A full refund – once item is confirmed faulty and received complete with all original packaging, manuals and accessories.

If the product, on inspection, is not deemed faulty

Goods will be returned at your expense plus all costs incurred including engineer’s expenses and transport costs.

Damaged on Arrival

Any damages to packaging/goods must be noted on delivery notes. It is the responsibility of the customer to inform us by fax, email or letter of any shortages or damages within 2 days of receipt.

Performance

Poor performance of goods such as the signal quality or interference cannot be accepted as suitable reasons for the return of goods. Please check components such as batteries, remotes or plugs with manufacturers guidelines found in all instruction books before raising a complaint.